SDM - AI Document Identification
Served Document Manager™ - AI Document Identification
SDM's AI finds the document boundaries inside an Intake Event and classifies each document by Type and Subtype, reducing the manual work of splitting and sorting documents during intake. Your company controls two things: whether the feature is turned on, and how much human review is required before documents can be routed.
Enabling AI Document Identification
A system Owner AI Classification in System Setup, under AI Setup in the Intake section. The setting is called Enable Document Identification & Classification, and it only appears if SDM is enabled. There are two choices:
- No (default): every Intake Event arrives as a single, unsplit document that a person has to classify and route by hand.
- Yes: AI identifies the document boundaries and classifies each document by Type and Subtype.
For classification to work down to the Subtype level, each Subtype needs an AI Classification Description configured in Subtype Setup. This description tells the AI what to look for when deciding whether a document belongs to that Subtype. A helpful tip: include key words, document types, or patterns that make one Subtype clearly different from another.
Owners can enable Apply AI Classification to RA Feed Documents on the AI Setup page to allow AI to identify the Subtype for RA Feed documents.
How AI Document Identification and Classification Works
Once enabled, the AI reviews the documents in an Intake Event, marks where one document ends and the next begins, and classifies each one by Type and Subtype. It can even recognize a scanned check included with a served document and keep it attached to the right document.
Human in the Loop Review
VIDEO: (2 MINS) - AI Compliance
Your company controls how much a person needs to check the AI's work. In AI Setup you can choose from:
- Always Required (default): every Intake Event needs human review before it can be routed, no matter how confident the AI is.
- Only when splitting or a Non-Served Document is involved: AI routes an Intake Event automatically when it identifies a single served document with no split. Review is required only when AI splits the Intake Event into more than one document, or when a Non-Served Document is detected.
- Only when AI classification is uncertain or Non-Served Document is involved: AI routes an Intake Event automatically when it is confident in its classification. Review is only required when AI has low confidence in a classification, or when a Non-Served Document is detected.
Documents that aren't served legal documents use a separate set of Subtypes managed on the SDM External Subtypes page. For more information see SDM - External Subtypes
When human review is required, the Intake Event moves to the Unassigned or My Queue tab on the Intake Events page, where a reviewer can confirm and/or correct the identification and classification before finalizing and routing.
Once a document is routed, if it is routed to a matter, AI Data Extraction occurs to populate matter fields. To learn how to enable this, see Setup - AI. To learn how this works within a matter, see Workflow - AI Data Extraction.
Is there a question we haven't answered? Please send it to us at support@safarilaw.com
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