GAR - The UI Basics
General Overview
Financial institutions face a dual compliance challenge with attachment orders (which we generically call garnishments): funds must be seized on time to satisfy legal obligations, while every step of the process must follow jurisdictional rules and be fully documented. Falling short on either front carries risk — legal exposure for late or missed seizures, and compliance exposure for processes that are incomplete, inconsistent, or difficult to audit.
Levy Manager is built to address both. By automating the most labor-intensive and error-prone steps of the account garnishment workflow, Levy Manager helps institutions move faster, reduce manual risk, and maintain clean, documented records that meet regulatory and audit requirements.
This page describes Levy Manager's core functionality and the basic UI structure that every user should know.
Functionality Overview
ALL Levy Types and Workflows
Levy Manager supports all types of legal processes required for garnishments:
- Point-in-time: For garnishments it handles both 1-step and 2-step processes (where a court order is required before funds are paid out), partial and full releases, and both account and safe-deposit box levies. Funds can be seized by placing a hold within the account or by transferring to a general ledger.
- Continuous: For continuous levies, Levy Manager manages ongoing holds and multi-account reviews, and supports states that require holding additional funds beyond the seized amount.
Intake Automation
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Built-In Workflow Automation
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- AI-Assisted Data Capture:
- 1-Click Response to Agencies
Automation with integrations
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No-Touch Workflows
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Seizing Funds
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- Methods for seizing funds: Whether moving to a GL, or seizing in the account
- Freezing accounts for continuous levies:
- Compliance with requirement to seize a multiple:
Ease of Use
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Compliance Reviews and Reporting
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Automated Subject Search and Account Lookup
For institutions with account lookup integrations, Levy Manager automates the subject search and account lookup process entirely. Once a lookup report is returned, account information (including balances, ownership, account location, and ACH transaction data) is automatically populated into the Account Review Worksheet, eliminating manual data entry and the errors that come with it.
Account Review Worksheet
The Account Review Worksheet centralizes all relevant account data into a single interface, making it particularly well-suited to complex multi-account scenarios. It automatically balances seized funds, remaining balances, and processing fees against exemptions and offsets, and provides direct visibility into ACH transactions. Accounts can be quickly excluded or designated for seizure and fee assessment.
Transaction Automation
Levy Manager automates the full range of account transactions associated with levy processing, including holds, fund seizures, transfers, payments, reversals, and releases. Combined with account lookup integration, this creates the conditions for fully automated, no-touch levy processing for qualifying government agency levies.
AI-Assisted Data Capture
For government agency levies received in PDF format, Levy Manager uses AI to extract key levy data (such as debtor name, levy amount, and agency information) directly from the document. Where API integrations are in place, this extraction also triggers an automatic subject search and account lookup.
Auto-Answer
Levy Manager can automatically generate and deliver responses to serving parties. For government agency levies, responses are generated in the ANSI-approved X9.129 format and delivered directly to the issuing agency. For other order types, customers use templates to prepare responses for delivery.
ServePort Agency Portal
Levy Manager includes a dedicated portal through which registered government agencies can serve electronic levies in PDF format. The portal enforces access control for registered agencies only, applies service limitations based on authorized jurisdictions, and automatically applies AI data extraction to every levy received.
Exemption and Payment Tracking
Levy Manager includes enhanced tools for tracking exemptions throughout the lifecycle of an order, as well as payment tracking to monitor funds that have been seized, paid out, or released.
Auto-Close
Orders that have reached completion can be automatically closed, reducing the administrative burden of manual status management and keeping the active queue clean.
Visual Timeline and Audit Readiness
Every order includes an interactive timeline covering the full lifecycle of compliance events, from initial account review through final payment or release. The timeline provides click-through access to individual decision points and is backed by a detailed Transaction Ledger, giving institutions an audit-ready record at any point in the process.
UI Overview
There are five basic aspects of a matter screen in Levy Manager that every user should know.
UI Tip #1: Left side - Garnishment Order Meta-Data
The left side of the screen displays meta-data about the garnishment order, including information such as the levy amount, case number, debtor information, and creditor and payor information. Financial account details and events such as releases or payments are not shown here — those appear on the right side.
UI Tip #2: Right side - Financial Information Summary
For every garnishment matter, the following financial totals are displayed above the Events Summary:
- Pending Amount: The current order amount minus any payments made to date. Note that the current levy amount will reflect any partial release in which the garnishor reduced the levy amount.
- Currently Seized: Total funds seized, minus total releases and total payments.
- To Be Seized: (Pending Amount x levy multiplier) minus the amount already seized. The levy multiplier is an optional field that can be activated by Subtype, and is used in states such as Florida and Hawaii that require institutions to hold more than the base levy amount.
- Fees: Total processing fees collected, net of any reversals.
- Payments: Total payments made.
Note: When a Worksheet is open (such as an Account Review Worksheet), the financial information displayed at the top will be specific to that Worksheet and may differ slightly from the summary shown on the Events Summary page. For example, a Partial Release Worksheet will show financial information relevant to that release:
UI Tip #3: Right side - Actions Button
Other than adding new Subjects or Debtors (which is done on the left side as part of the order's meta-data), everything else can be completed using the Actions button at the top of the right side. This includes running Subject Searches and Account Lookups, manually creating accounts, creating new Account Reviews for continuous levies, recording partial or full releases, and logging payment information.
UI Tip #4: Right side - Events Summary
The Events Summary displays the financial information described above, along with a record for every event in the matter. The event types are:
- Account Reviews: Used whenever you review the debtor's accounts to determine whether there are funds or assets to seize. Point-in-time garnishments have a single Account Review; continuous levies will typically have multiple. A review must be marked Complete before a new Account Review can be created.
- Partial Releases: Used whenever a partial release is received from the garnishor. There are two types: one in which the garnishor specifies a reduced levy amount, and one in which the garnishor specifies an amount of held funds to be released back to the debtor.
- Full Releases: Used when a full release is received from the garnishor, at which point the financial institution has no further obligation under the order.
- Payments: Used whenever a payment is made to the garnishor, whether from one account or multiple accounts. The Payment event records the funds actually disbursed, whether by check or other means.
UI Tip #5: Right side - Worksheets (detailed pop-up screens over the Events Summary)
Each event has a detailed Worksheet that can be opened to record the specifics of that event, such as the amount seized or processing fee charged during an Account Review, the release amount for a Release event, or payment details for a Payment event. You can identify a Worksheet screen by two indicators: (1) it will be labeled as a Worksheet, and (2) it will include an OK button to close the Worksheet and return to the Events Summary. The Actions button within a Worksheet will display only the actions available in the context of that event.
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