Served Document Manager™ - Document Viewer
The Routing - Document Viewer is where you review, classify, and route the documents inside an Intake Event. The full Intake Event file appears on the right, and a panel on the left lets you navigate between documents, manage the Triager assignment, and track the routing actions you've applied.
Three buttons sit at the top left of the page:
- Finalize: routes every document in the Intake Event. You can only click this once every document has an action assigned.
- Save Draft: saves your in-progress changes without routing anything, so you can come back later.
- Close: exits the viewer and returns you to the Intake Events page.

Document Viewer: Left Panel
The top of the left panel shows the key details for the Intake Event:
- Intake Event ID, total document count, and document breakdown.
- Audit history to show all actions taken within the Intake Event.
- A download icon to save the full Intake Event as a single PDF.
- The Triager's name, plus a Reassign link to hand it to someone else if needed.
- Date and time received.
- Source and source details.

Below that, the panel has two tabs: Table of Contents and Thumbnails.
Table of Contents
The Table of Contents lists every document Safari identified within the Intake Event file. Each row shows:
- A document icon, click it to open that document in the right-side viewer
- The page range.
- The document type and subtype.
- A color bar on the left; each document has its own color, and that color carries through to the Thumbnails and the right-side viewer so you can tell documents apart at a glance.
- An action badge, once you've assigned an action.

If the Intake Event has supporting documents attached, a Supporting Documents section appears below the main list, separated by a divider. Each one shows as a link that opens the file in the right-side viewer. This section only appears when supporting documents exist.
After you select Finalize, a download button appears next to each individual document in the Table of Contents, letting you save any one of them as a standalone PDF.
Thumbnails
The Thumbnails tab shows a page-level preview of every page in the Intake Event file, grouped by document. Click any thumbnail to jump straight to that page in the right-side viewer — the page you're currently viewing is outlined in green. You can also split documents from this view; see SDM - Document Viewer Actions for more information.
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