Detailed Info - Safari-Sent Emails
Emails - "Sent by" and "Reply To" addresses
The Safari system sends you various emails based on certain actions or events. This help page informs you how it sends those emails. Specifically, what address is the sending address (called the "Sent by" address) and the "reply-to" address (the address that automatically populates in the "To" address field when the recipient of the email replies to the email).
IMPORTANT NOTE:
If an email recipient has an out-of-office reply, it will be sent to the "Sent by" address, NOT the "reply-to" address. Internet protocols set this, and Safari does not control it.
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Email sent by Safari
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Sent by*
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Reply-to
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Correspondence
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no-reply@serveport.com
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Reply-to messages can be directed to the Reviewer, Current User, or the Response Support Contact configured for the Entity associated with the matter. Alternatively, you can choose to the 'no reply-to' address. In that case, Safari designates replies be sent to no-reply@serveport.com, and any reply attempts will result in a bounced message.
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Reset password email (sent by Auth0)
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no-reply@safarisop.com |
None. This means Safari sends any attempts to reply to the email to no-reply@safarisop.com and causes the email to bounce back.
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Welcome Email (New User Email)
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Current User
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Reviewer Assignment
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Current User
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Participant Assignment
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Current User
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Portal Notification Emails (Open, Extended, Closed)
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no-reply@serveport.com
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Portal Support contact (as specified in the Entity setup page)
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@Mention of a User in a Note
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Current User
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| Unassigned Matter Notification |
None. This means Safari sends any attempts to reply to the email to no-reply@safarisop.com and causes the email to bounce back.
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Transfer Email
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Reviewer
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This is the default address. Your company can also request a slightly modified email, although the domain cannot change. For example, Safari can set up emails to be no-reply@[company].safarisop.com and no-reply@[company].serveport.com.
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