How can I save call notes into the Correspondence folder? Type them into a Microsoft Word document, save it as a PDF, and upload as a standard document.
Can I send a cc copy of the Correspondence? Not directly. Safari sends the Correspondence to a single email or fax (Safari uses special logic to ensure the email or fax is delivered, but it can only be for one user). You can resend the original email to a new recipient by clicking the ellipsis (...), clicking Resend, and then click SAVE .
Can I drag and drop emails into the Correspondence folder?
- If you have the Outlook App (installed by default or from Microsoft Store), Microsoft recently eliminated the ability to drag and drop emails or attachments. Regrettably, this is a Microsoft issue, and Safari isn’t able to assist you directly with the solution. We have, however, created a few workarounds -- see below.
- If you have a paid Office license, you may have access to the Desktop Version of Office, which includes Outlook for Desktop. This edition has always supported and continues to support the drag-and-drop capability. Check with your IT Administrator about whether you have a license for this edition and how to install it.