Corresp. - Delivery Failure Alerts
Action Alerts
Safari generates the following action alerts for Correspondence delivery failures:
- You sent a fax and Safari doesn't receive a fax confirmation from the Issuer
- You sent an email and Safari receives an email bounce-back for the Issuer email address
Note about faxes: If the fax machine is busy, Safari tries for three times. If the fax machine remains busy, Safari treats the communication as failed, and triggers a failure alert.
Where to View Action Alerts
Action Alert Dashboard: All action alerts appear on the Action Alerts page (left side menu on the main Safari page). The default view on the Dashboard is "My Alerts," but you can also change the view to All Alerts to see all alerts for all Responses to which you have access.
Response Status Area: If you are in a Response and there is a fax or email failure, the alert appears in red text below the reviewer:
Correspondence Listing: The Correspondence folder shows a list of all Correspondence and attachments. If a Correspondence fails, you'll see a FAILURE alert.
How to Resolve the Alert
To resolve/remove the alert, delete the failed email following these steps (be sure to confirm/amend the email address when Resending):
- Step 1. Hover over the right-side margin of the Failed Correspondence to reveal the ellipse; click Resend to open and amend the email, click SEND and then click SAVE
- Step 2. Hover over the right-side margin of the Failed Correspondence to reveal the ellipse; click Delete and click SAVE
When you Resend the Correspondence, Safari lists the successful email below any failed attempts. If you wish to preserve the details of any failed correspondence, you can copy-and-paste the failed correspondence details into Notes before you Delete as in the steps above.
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